355bet Privacy Policy

This Privacy Policy ("Policy") describes the practices of 355bet ("355 bet", "we", "us", "our") regarding the collection, use, storage, disclosure, and protection of personal data belonging to users ("you", "your", "Player") of the 355bet website at https://355bet.one and all associated services, features, games, and communications channels offered by the platform.

By registering an account on 355bet, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. This Policy forms part of 355bet's Terms and Conditions, which you agree to upon account registration. If you do not agree with any aspect of this Policy, you must not create an account or use the 355bet platform.

355bet is committed to handling your personal data with the highest standards of security, transparency, and integrity. We collect only the data that is necessary for the legitimate operation of our platform, the fulfilment of our legal and regulatory obligations, and the delivery of a safe, personalised experience to each of our players in Bangladesh and beyond.

This Policy may be updated periodically to reflect changes in our data practices, applicable legal requirements, or the scope of our services. When material changes are made, registered players will be notified via email or via an in-platform announcement. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Your continued use of 355bet after an update constitutes acceptance of the revised Policy.

355bet collects personal data through the following means:

• Direct interaction: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, respond to surveys, or participate in promotional activities, you provide data directly to 355bet.
• Automated technologies: As you navigate the 355bet website and mobile platform, we automatically collect technical and usage data through cookies, web beacons, server log files, and similar tracking technologies. This data helps us understand how players use the platform and enables us to improve the user experience and maintain security.
• Third-party sources: We may receive data about you from third parties including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, fraud detection agencies, and analytics service partners. Data received from third parties is handled in accordance with this Privacy Policy and is used only for the purposes described herein.
• Public sources: In limited circumstances, such as fraud investigations or compliance checks, 355bet may review publicly available information related to a player's identity or financial standing.

355bet processes your personal data only when there is a lawful basis for doing so. The purposes for which we use your data, along with the corresponding legal basis, are set out below:

355bet uses cookies and similar technologies to operate the platform, improve your experience, and analyse usage patterns. A cookie is a small text file placed on your device when you visit 355bet. It enables the site to recognise your device on return visits and to maintain your session state between pages.

We use the following types of cookies on 355bet:

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of 355bet, including your ability to stay logged in or access certain platform features.

355bet does not sell your personal data. We share your data only in the following limited and controlled circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment network providers receive the minimum data necessary to process your deposits and withdrawals. These parties operate under their own privacy policies and are independently regulated financial service providers.
• KYC and identity verification providers: Third-party identity verification services receive your submitted KYC documents for automated and manual review. These providers are bound by strict confidentiality agreements and are not permitted to use your data for any purpose other than identity verification on behalf of 355bet.
• Game content providers: Casino game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others receive anonymised player session tokens to facilitate gameplay. These providers do not receive your identity or financial data directly.
• Fraud prevention and security services: Aggregated technical and behavioural data may be shared with fraud detection service providers to protect 355bet and its players from malicious activity.
• Legal and regulatory authorities: We may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or judicial bodies if compelled by lawful order. In such cases, 355bet will disclose the minimum data required to comply with the legal obligation.
• Business transfers: In the event of a merger, acquisition, or sale of 355bet's business assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy implications before it takes effect.

All third parties with whom 355bet shares personal data are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for their own independent commercial purposes.

355bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes that may arise. The following general retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with 355bet, plus a minimum of 5 years following account closure to meet anti-money laundering (AML) and financial record-keeping obligations.
• Transaction records: All deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction, in compliance with financial reporting obligations.
• KYC documents: Identity verification documents are retained for a minimum of 5 years from the date of submission or from account closure, whichever is later.
• Customer support records: Support correspondence is retained for 24 months from the date of the last interaction in a support thread.
• Marketing consent records: Records of your marketing consent or withdrawal of consent are retained for as long as required to demonstrate compliance with applicable data protection standards.
• Anonymised analytics data: Aggregated, anonymised data that cannot be linked back to an individual player may be retained indefinitely for platform improvement purposes.

When personal data is no longer required and no legal obligation mandates its retention, 355bet will securely delete or irreversibly anonymise that data using industry-standard data destruction procedures.

355bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the 355bet platform, ensuring that your login credentials, payment data, and personal information are protected in transit at all times.
• Encrypted data storage for sensitive data fields including identity document details and financial information, using AES-256 encryption at rest.
• Access controls: Personal data is accessible only to 355bet employees and contractors who have a legitimate operational need to process it. Access is governed by role-based permission controls and is subject to regular review.
• Multi-factor authentication (MFA) available for player accounts and enforced for all internal staff accessing production systems.
• Regular security audits and penetration testing conducted by independent third-party security professionals to identify and remediate vulnerabilities.
• Incident response procedures are in place to detect, contain, and notify affected parties in the event of a data security incident.

While 355bet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your data safe: use a strong, unique password for your 355bet account, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect your account has been accessed without your authorisation.

As a player on 355bet, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and, where identity verification is required, may ask you to confirm your identity before processing the request.

• Right to Access: You may request a copy of the personal data that 355bet holds about you, including the categories of data, the purposes of processing, and details of any third parties with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Account details such as address and phone number can be updated by contacting support.
• Right to Erasure: You may request that 355bet delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that legal obligations (e.g., AML record-keeping) may mean some data must be retained even after account closure.
• Right to Restrict Processing: You may request that 355bet pause its processing of your data in certain circumstances, such as while a dispute regarding data accuracy is under review.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, and you may object to other forms of processing carried out on the basis of legitimate interest where your individual circumstances warrant it.

355bet is strictly an adults-only platform. We do not knowingly collect, process, or retain any personal data from individuals under the age of 21. Registration on 355bet is prohibited for anyone under 21 years of age, and age verification is a mandatory component of our KYC process.

If 355bet becomes aware that personal data has been collected from a person under 21 without valid age verification having been completed, that account will be immediately suspended, the data will be reviewed, and any deposits will be returned where technically possible. If you believe a person under 21 has accessed 355bet, please notify us immediately at [email protected] so we can take prompt action.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 355bet handles your personal data, please contact our support team using the details below. All privacy-related correspondence is handled confidentially and responded to within a reasonable timeframe.

• Privacy Enquiries Email: [email protected]
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
• Support Hours: 24 hours a day, 7 days a week
• Response Language: English
• Time Zone: Bangladesh Standard Time (BST, UTC+6)

For details on your rights regarding responsible gaming and self-exclusion, please visit our Responsible Gaming page. For the full legal framework governing your use of 355bet, please review our Terms & Conditions.